six sigma training
Implementing six sigma in an effective and enduring way requires introduction of a company's key staff members to a series of training seminars. The structure of the Eckes seminar series is designed to teach the philosophy and tools of Six Sigma, while simultaneously coaching trainees through the application of six sigma to critical areas in their work units. Thus, at the conclusion of the series, substantial process and cultural changes can already begin to be detected in an organization. The typical training sequence involves four phases:
Six Sigma Overview Seminar. Six sigma training
typically begins with an overview of the six sigma methodology. At Eckes
& Associates, this overview includes not just a presentation of
the six sigma philosophy, but the practical aspects of implementing
and maintaining a six sigma program as well. Specific topics
covered include:
- Six sigma as a management philosophy
- How six sigma differs from other quality initiatives
- The critical success factors to make six sigma work in your organization
- Pitfalls to avoid in implementing six sigma
- Executive management's role and responsibilities in implementing
six sigma
Business Process Management Seminar. The one-day
overview course is usually followed by a four day Business Process
Management course, delivered to Executive Management over a six to eight week period. Business
process management is the cornerstone of a successful six sigma initiative.
Without business process management, Six Sigma is often nothing more
than a short-lived cost savings initiative. The business process management
system is an enabling feature of an effective six sigma implementation,
allowing an organization to achieve its goals and objectives.
| Business Process Mgmt Seminar Series |
| Initial Topics | Follow-up Topics |
- Strategic business objectives
- Core processes
- Alignment checks
- Key sub and enabling processes
- Process ownership
- Creation & operation of process dashboards
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- Report outs on process dashboards
- Project selection criteria for Green or Black
Belt projects
- Selection of process-related projects which
match the criteria
- Selection of project sponsors
- Creation & maintenance of a Vibrant Business Quality Council
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Six Sigma Champions Training.
A critical factor in the success of Six Sigma projects is strategic
management conducted by the sponsor of each project. These project
sponsors are called champions. Six Sigma Champions learn in three
days the key elements of six sigma methodology in a way to guide
a project team to success. Components of the champions training
include:
- Overview/review of six sigma
- Roles and responsibilities of a six sigma champion
- How to charter a project team
- How to manage a project team
The champions training concludes with a business simulation, in which
the participants solidify their grasp of the materials by employing
them in a realistic business scenario.
Six Sigma Project Training. At Eckes &
Associates we believe that once the business process management infrastructure
is created and champions are trained in their responsibilities, project
training should be scheduled. A key element of this training is to focus on the most critical
projects (i.e., high impact on business objectives/currently performing at unacceptable sigma levels)
selected at the conclusion of the Business Process Management
training.
Six Sigma Project training is based on
"action learning." This concept says that people learn new
tools and techniques best when applying them to actual work in their
area. Thus, the Six Sigma Project Training should be divided up into two- or three-day
segments where the project teams learn the methodology and then are given time to go and
implement what they learn. The above referenced twenty days includes fifteen days of training plus
five days of inter-session consulting.
Six Sigma Project Training Objectives:
The team will learn how to:
- Create a charter, including;
- Developing the goals and objectives of the team
- Formulating the initial problem statement
- Defining the team's scope
- Defining roles and responsibilities of the team
- Identify the customers of the process to be improved, their needs and requirements
- Create a high level map of the process to be improved
- Create a data collection plan which will lead to calculation of baseline sigma performance
- Analyze the data collected, the process itself and ultimately the root causes for current sigma performance
- Validate root causes through the design and implementation of experiments and other methods
- Create solutions that improve sigma performance and assist achievement of their initial project goals
- Create buy-in to solutions and sustain their sigma improvements over time
- Technically control their improved process performance and how to create a Response Plan which will be the operating document for the process in question once the team disbands
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